Drop us a line.
A question about a booking, hosting or anything else? Write it on the card and we’ll reply by email within 48 hours. Need something sooner? Ask Genie or the help centre.
Three desks, one inbox.
Bookings & refunds
Changes, cancellations, no-shows, or a charge that looks wrong. Include your booking reference and we can pull it up straight away.
Within 48 hoursHosting & payouts
Getting listed, editing an experience, availability, or a payout that hasn’t landed yet.
Within 2–3 working daysPress & partnerships
Media requests, city partnerships, or anything that doesn’t fit the other two desks.
Within 5 working days