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Terms & policies

The rules we all play by.

Every agreement and policy that governs Detor, in one place. They are written to be read, not just signed. Travellers accept the booking terms at checkout; hosts accept the host terms and standards when they apply and publish.

For travellers

Booking Terms & ConditionsThe agreement you accept at checkout — bookings, prices & VAT, payment via Stripe, the 24-hour cancellation rule, refunds and conduct.Socials table termsFor tables with people you have not met: who you are dealing with, booking a seat, the fee, cancelling and refunds, allergies, the group chat and the house rules.Detor Social Table: questions and answersEvery question guests ask about a table — who you sit with, when you get the address, what it costs, cancelling, the group chat and safety.Detor Social Table: what we collectThe short privacy note for a table: what we ask you, who sees what, what we never do, and how long we keep it.Detor Social Table house rulesHow everyone is expected to behave at a table and in the table chat. Part of the Social Table terms.Cancellations & refundsFree cancellation up to 24 hours before the start; full refund whenever the host or Detor cancels.Gift cards, promo & referral terms12-month gift-card validity, how promo codes stack, and how referral rewards work.

For hosts

Host Terms of ServiceThe host agreement — your listings, bookings, commission and payouts, taxes & DAC7 reporting, insurance and liability.Host Standards & SafetyThe quality and safety bar for every experience: reliability, group safety, honest listings and community conduct.Food & drink rulesFor food tours, tastings and cooking classes — hygiene (HACCP), the 14 EU allergens, NVWA registration and alcohol rules.

Platform & your data

Privacy & Cookie PolicyWhat we collect, why, who we share it with, how long we keep it, your GDPR rights — and our no-tracking cookie policy.Trust & Safety centreSafety tools, community standards, emergency guidance and how to report a concern.Help centrePractical answers about bookings, payments, hosting and your account.

Can’t find what you need, or have a question about any policy? Contact us and a person will answer.