How can we help?

Detor is a one-stop app for a city: experiences, workshops, ticketed events and free things to do, all run by locals, plus Detor Social Table. It is for visitors and for people who live there.

Social Table runs in Amsterdam now. Experiences open in Amsterdam and Paris first.

Six people who haven’t met share a table: coffee, brunch, dinner, wine or drinks. We choose who sits together and book the place, and the venue is revealed 24 hours before. It is not a dating app: no photos, no swiping.

Browse or search, open a listing, pick a date and time, choose how many guests are coming, then Confirm and pay. You can check out as a guest or while signed in.

After payment we email a confirmation with a booking reference. You can reopen it any time from that email, or by opening it with your booking reference.

Yes. Use View & manage your booking and enter your booking reference and the email you booked with. No sign-in needed.

Yes, guest checkout is available and we email your confirmation. Creating an account keeps all your bookings and messages in one place.

Adults (18+) and teens (13–17) pay full price, children (2–12) are half price, and infants (under 2) are free and don’t count toward the group size. Some experiences are 18+ only, and the listing says so.

A shared experience brings together guests from different bookings, so you may meet other travellers. A private ("whole slot") booking is just your own group.

Some shared experiences only run once a minimum group (currently 3) has booked the same slot. If a slot stays under the minimum we may cancel it and refund you in full, usually with notice around 36 hours before.

Ask to reschedule from your booking and we’ll pass the request to your host. It depends on availability and the host’s agreement, and is normally only possible outside the 24-hour window.

Open your booking and choose to cancel. Cancel 24 hours or more before the start time for a full refund; less than 24 hours before, the booking is non-refundable.

Check your spam folder and confirm the email address you used. You can also open your booking by reference via View & manage your booking. Still stuck? Contact us.

A reserved-but-unpaid booking is held for a short window (currently 30 minutes) and then released so others can book the slot. You’re only charged once your booking is confirmed.

Yes. Add their details as the guest at checkout, or send a gift card so they can book whatever they like.

Payment is handled by Stripe: cards plus wallets like Apple Pay and Google Pay, depending on your device and country. The available options are shown at checkout.

Yes. You enter your card details on Stripe’s secure checkout. Detor never sees or stores your full card number.

Only once your booking is confirmed. If payment isn’t completed within the hold window, the reservation is released and you can try again.

A Detor service fee (currently 2.5% of the experience subtotal) is added at checkout and itemised in your price breakdown. It helps us run the platform, payments and support. For some cities and experiences the fee may be lower or even 0%. You always see the exact fee before you pay.

Prices are in euros and include VAT where the host is VAT-registered; some hosts aren’t VAT-registered, so no VAT is charged on the experience. Our own service fee includes Dutch VAT.

Refunds go back to your original payment method via Stripe, typically within 5–10 business days depending on your bank. Any gift-card portion returns to the gift-card balance.

You receive a full refund of everything you paid, regardless of timing, including if a shared experience doesn’t reach its minimum group size. We’ll also help you find an alternative where we can.

Request one via our Contact page with your booking reference and we’ll email it to you.

The reservation is released and you’re welcome to try again. You’re only charged once your booking is confirmed, so a failed attempt doesn’t take a slot.

This is rare. Contact us with the email you used or the reference and we’ll track the payment down and put it right.

Enter your gift-card code in the gift-card field at checkout. The balance is applied first and any remainder is charged to your payment method.

Choose an amount on the Gift cards page and send it by email. It’s a good option when you’re not sure which experience someone would like.

Gift cards are valid for 12 months from purchase and are redeemable against bookings. They’re non-refundable and can’t be exchanged for cash except where the law requires.

Add it in the promo/referral field at checkout before you pay. Codes may stack unless a code says otherwise, and each is subject to its own conditions (minimum spend, eligible experiences, expiry).

Share your referral code: the person you refer gets a discount on their booking, and you earn a reward once their booking is completed.

In your account once you’re signed in. That’s also where any earned rewards appear.

Yes. You can apply an eligible gift card and a promo or referral code together. The gift-card balance is used first, and the remainder (after any discount) is charged to your card.

Check the spelling, the expiry, and any minimum spend or eligibility. Some codes don’t apply to every experience. If it still won’t apply, contact us.

Sign up with your email address. You can also check out as a guest first and create an account later with the same email.

Use Forgot password and we’ll email you a secure link to set a new one.

From your account settings once you’re signed in. You’ll confirm your current password and set a new one.

For security you’ll be asked to set your own password the first time you sign in with a temporary one.

Open the verification link in the email we send you. If it’s expired, you can request a fresh one.

In your account you can set your first name, last name and a preferred name. The preferred name is what hosts and guests see.

One login covers both. If you’re a host, you can switch between Guest mode and Host mode from the account menu. Host mode shows your hosting tools while keeping the same account.

Your messages and notifications live in your account area when you’re signed in.

Contact us to request deletion or a copy of your data. Some booking and invoice records are kept for as long as the law requires (generally 7 years for invoices in the Netherlands).

Use the unsubscribe link at the bottom of any newsletter email. It takes effect immediately.

Start from Become a host, tell us about the experience you’d offer, and our team reviews it before it goes live. When you apply you accept the Host Terms and commit to the Host Standards & Safety.

Food experiences must follow EU food-hygiene practice (HACCP), you must be able to tell guests which of the 14 regulated allergens are in what you serve, regular food activity may require free registration with the NVWA, and alcohol is strictly 18+ with ID checks.

An idea for an experience, some availability, and the basics guests need: a meeting point, what’s included, and any requirements. We review new hosts before publishing.

In Host mode, use your host dashboard to add a new experience or edit an existing one: details, photos, pricing and availability.

New hosts and new listings are reviewed by our team before they’re published, to keep quality and safety high across the platform.

You’re paid for completed bookings, and Detor keeps a commission that’s shown in your host dashboard so your earnings are always clear. Payouts go to your registered bank account on a regular payout run.

Yes. You can suggest a category from your host tools, and our team reviews suggestions before adding them.

Once you’re an approved host, switch between Guest mode and Host mode from the account menu. No separate login is required.

Use the same login as everyone else and choose to continue as a host to land in your hosting area.

Hosts and listings are reviewed before they go live, payments run through Stripe, and our team is here if something goes wrong.

Our booking terms cover bookings, prices, payments, cancellations, refunds, conduct and more, written in plain language for the Netherlands (EU).

Detor is the data controller and processes your data under the GDPR. We only share what your host needs to host you, and you can access, correct, export or delete your data.

Some experiences confirm attendance using your device location within a short window around the start time. Location is used only to verify you’re at the meeting point.

Contact us with your booking reference and what happened, and we’ll look into it. Most issues are resolved quickly.

It depends on what you book. For most experiences, an independent local host creates and runs the experience, and Detor runs the platform, takes payment and supports both sides. Detor Originals and Detor Social Tables are organised by Detor itself, so for those Detor is responsible to you.

Tell us and your host in advance and we’ll help where we can so you can take part comfortably.